COURSE CODE: ISATCS01
DURATION: One (1) Day
LANGUAGE: This course is available in ENGLISH, PORTUGUESE OR TETUM
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Participants will gain the knowledge and skills needed to provide effective and friendly services to customers.
The course includes:
- Creating a relationship with customers;
- Identifying customer needs – the importance of listening and asking the right questions;
- Delivering services and products;
- Processing customer feedback.
Participants who successfully complete this course will receive a Statement of Attendance.