Deliver a Service to Customers
Duration: One (1) Day
Normal Course Price: $135 per person
ISAT Members Price: $70 per person
With this ISAT advanced training course participants will gain knowledge and the basic practical skills needed to provide effective and friendly services to customers.
The course includes:
- Creating a relationship with customers;
- Identifying customer needs – the importance of asking the right questions and listening;
- Delivering services and products;
- Processing customer feedback.
Participants who successfully complete this course will receive a Statement of Attendance.