COURSE CODE: ADFAD2005A
DURATION: One (1) Day
Time: 8:30am-5:00pm
LANGUAGE: This course is available in ENGLISH, PORTUGUESE OR TETUM
COURSE PRICE:
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Course Outline
Participants will gain the knowledge and skills needed for effective communication through different mediums with customers and colleagues in the workplace.
The course includes:
- Establishing and maintaining communication with clients and colleagues;
- The most appropriate method of communication;
- Using communication equipment and systems;
- Communicating in a clear and concise manner;
- Identifying and report faults in communication equipment;
- Body language and non-verbal communication;
- Communication processes with other personnel to assist flow of work activities;
- Written communication for effective work practices;
- Electronic communication, equipment and system components.
Participants who successfully complete this course will receive a nationally recognised Statement of Attainment.